PCoIP connections to VMware Horizon View 5.1.x / 6.1 desktops with multiple network adapters fail (2062604)
Symptoms
- Attempting to connect to Horizon View desktops with multiple network adapters fail.
- You see errors similar to:
- Unable to launch from Pool <pool> for user <domain/user>: There were no machines available that reported protocol [PCoIP] as ready
- The Display Protocol For this Desktop is currently not available
- The connection to the remote computer ended
Note: The issue can also be observed when connecting to View desktops having single network adapter.
Resolution
To resolve this issue, configure the subnet that the View Agent uses by setting the value for the subnet mask registry in Parent Virtual Machine.
Warning: This procedure modifies the Windows registry. Before making any registry modifications, ensure that you have a current and valid backup of the registry and the virtual machine. For more information, see Microsoft KB article 136393.
Note: The preceding link was correct as of June 17, 2015. If you find a link is broken, provide a feedback and a VMware employee will update the link.
To open the Windows Registry:
- Click Start > Run, type regedit, and click OK.
- Go to the registry key – HKEY_LOCAL_MACHINE\software\vmware inc\vmware vdm\node manager\subnet.
For View 6.1 – Go to the registry key HKEY_LOCAL_MACHINE\software\vmware inc\vmware vdm \IpPrefix - Set the value to n.n.n.n/m (REG_SZ). Note: where n.n.n.n is the TCP/IP subnet and m represents the number of bits in the subnet mask.
For more information:
- For VMware Horizon 5.2 and 5.3 – See the Configure a Virtual Machine with Multiple NICs for View Agent section in the Creating and Preparing Virtual Machines Guide.
- For VMware Horizon 6.0 – See the Configure a Virtual Machine with Multiple NICs for View Agent section in the Creating and Preparing Virtual Machines Guide.